Refund policy
We have a 07-day return policy, which means you have 07 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Order Cancellation:
Cancellations will be considered only if the request is made immediately after placing the order. However, cancellation requests may not be entertained if the order has already been processed or shipped.
Return & Replacement:
Due to hygiene and safety reasons, products such as herbal facewash, shampoo, oils, juices, and other wellness items are eligible for return or replacement only if they are received in damaged, defective, or incorrect condition. The product must be unused and in its original packaging.
Damaged or Incorrect Product:
If you receive a damaged, defective, or wrong product, please contact our Customer Service team within 7 days of delivery with proper proof (images/video). After verification, we will provide a replacement or refund.
Product Not as Expected:
If the product does not meet your expectations, you must inform our customer support within 7 days of receiving the product. Our team will review your request and take an appropriate decision.
To start a return, you can contact us at gyanveda.info.online@gmail.com. Please note that returns will need to be sent to the following address: 52/42 Taskand marg civil lines prayagraj uttar Pradesh 211001
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at gyanveda.info.online@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at gyanveda.info.online@gmail.com.